Custify

by Custify SRL

Customer success software built for B2B SaaS

Vendor-ClaimedLast verified: March 2026
See 3 alternatives to Custify →

6.8

/ 10

Overall Score

Custify scores 6.8/10 overall. Customer success software built for B2B SaaS. Best for: Mid-market B2B SaaS companies needing affordable CS software. Custom pricing. Last verified Mar 24, 2026.

Score Breakdown

How we score →
Value
8
Ease of Use
8
Power
6
Setup Friction
7
Migration Ease
7
Transparency
5

Scores are editorial assessments on a 1–10 scale. Overall score uses a weighted formula: Value (25%), Power (20%), Transparency (20%), Ease (15%), Setup (10%), Migration (10%). Full methodology

Switching Intelligence

Sasanova Exclusive

Migration Difficulty

Moderate

Implementation Complexity

Medium

What triggers people to switch AWAY

  • Need more enterprise-grade features
  • Need in-app communication tools
  • Want deeper product analytics

What blocks people from leaving

  • Health scoring models configured
  • Automation playbooks established
  • CRM integration workflows set up

Hidden Costs & Gotchas

  • Custom pricing only — must contact sales
  • Implementation support may be additional

Data Export & Portability

API access, CSV export

Best For

  • Mid-market B2B SaaS companies needing affordable CS software
  • CS teams wanting intuitive health scoring without Gainsight complexity
  • Companies focused on expansion revenue and NRR

Avoid If

  • You need the deepest enterprise features and compliance (use Gainsight)
  • You want a free tier to test (use Totango)
  • You need in-app messaging features (use ChurnZero)

Features

Customer health scoring
360-degree customer view
Automated playbooks
Task management
Lifecycle management
Revenue analytics
NPS surveys
Custom dashboards
Activity timeline
Customer segments

Pricing

PlanMonthlyAnnualBillingLimits
StarterContactContactcustomUp to 1,000 accounts, 5 users, core CS features
ProfessionalPopularContactContactcustomUp to 5,000 accounts, unlimited users, advanced automations
EnterpriseContactContactcustomUnlimited accounts, SSO, dedicated CSM, custom integrations
Source: Custify SRL pricing page →Verified: Mar 2026Scoring methodology →

Pricing Calculator

Estimate your monthly cost for Custify. Click a plan to select it.

1255075100

Estimates based on published pricing. Usage-based plans are approximated. Verify with vendor for exact quotes.

Integrations

SalesforceHubSpotIntercomZendeskSlackStripeSegmentZapierJiraMixpanel

Alternatives

Vitally

Vitally Inc.

6.7

/ 10

The modern, product-led customer success platform

Totango

Totango (acquired by Catalyst)

6.6

/ 10

Composable customer success platform with modular SuccessBLOCs

ChurnZero

ChurnZero Inc.

5.7

/ 10

Customer success software that fights churn in real-time

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