Close
Close Inc.
7.4
Overall Score / 10
Freshsales
Freshworks Inc.
7.3
Overall Score / 10
Our Verdict
Choose Close if:
- —Inside sales teams at startups and SMBs
- —Teams that want calling, email, and CRM in one tool
- —Sales organizations focused on high-volume outreach
Choose Freshsales if:
- —SMBs wanting an affordable CRM with AI features
- —Teams using other Freshworks products (Freshdesk, Freshchat)
- —Sales teams needing built-in phone and chat
The biggest difference: Close at $59/seat/mo includes Power Dialer, Predictive Dialer, and SMS for high-volume outreach teams. Freshsales at $11/seat/mo has built-in phone and AI lead scoring at a fifth of the price, better for teams with lighter calling needs.
Side-by-Side Comparison
| Criteria | Close | Freshsales |
|---|---|---|
| Cheapest Paid Plan | $19/mo (Solo)Source: Close Inc. pricing page → | $11/mo (Growth)Source: Freshworks Inc. pricing page → |
| Free Tier | No | Yes Up to 3 users, contact management, built-in chat, email, and phone |
| Value for Money | 7 | 8 |
| Ease of Use | 8 | 8 |
| Feature Power | 7 | 7 |
| Setup Ease | 8 | 7 |
| Migration Ease | 6 | 6 |
| Transparency | 8 | 7 |
| Deployment | cloud | cloud |
| API Available | Yes | Yes |
| Platforms | Web | Web, iOS, Android |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR, ISO 27001 |
Feature Comparison
Feature Comparison Matrix
18 features compared · 15 differences
| Feature | Close | Freshsales |
|---|---|---|
| Core | ||
| Activity timeline | None | Full |
| Built-in calling (Power Dialer, Predictive Dialer) | Full | None |
| Built-in phone | None | Full |
| Call coaching (Enterprise) | Full | None |
| Contact and account management | None | Full |
| Pipeline management | Full | None |
| Smart Views | Full | None |
| SMS messaging | Full | None |
| Task management | Full | None |
| Territory management | None | Full |
| Visual deal pipeline | None | Full |
| Advanced | ||
| Custom activities | Full | None |
| Email sequences | Full | Full |
| Freddy AI (lead scoring, deal insights, forecasting) | None | Full |
| Reporting | Full | None |
| Reports and dashboards | None | Full |
| Workflows | Full | Full |
| Integrations | ||
| API Access | Full | Full |
Pricing Comparison
Close Pricing
1 user only, basic CRM features
Leads, contacts, opportunities, email & calendar sync, Power Dialer (3 users max)
Multiple pipelines, custom activities, workflows, call recording
Predictive Dialer, custom objects, custom roles, call coaching
Freshsales Pricing
Up to 3 users, contact and account management, built-in chat/email/phone
Visual pipeline, AI contact scoring, sequences, 2,000 bot sessions/mo
Multiple pipelines, AI deal insights, sales teams, territory management
Custom modules, AI forecasting, audit logs, dedicated account manager
Who Should Choose Which?
Who should choose Close
Best for
- Inside sales teams at startups and SMBs
- Teams that want calling, email, and CRM in one tool
- Sales organizations focused on high-volume outreach
Avoid if
- You need a free CRM tier
- You need marketing automation features
- You have complex enterprise deal cycles
Who should choose Freshsales
Best for
- SMBs wanting an affordable CRM with AI features
- Teams using other Freshworks products (Freshdesk, Freshchat)
- Sales teams needing built-in phone and chat
Avoid if
- You need the deepest third-party integration ecosystem
- You need advanced marketing automation in the CRM
- You want the most customizable CRM (Salesforce is better)
Switching Guidance
Switching from Close
Common triggers to leave:
- •Need marketing automation
- •Need free tier
- •Need field sales features
Potential blockers:
- •Built-in dialer setup
- •Email sequence history
- •Call recordings
Switching from Freshsales
Common triggers to leave:
- •Need deeper integrations
- •Need advanced customization
- •Need marketing automation
Potential blockers:
- •Freshworks suite integration
- •AI scoring models trained on your data
- •Built-in phone setup
Try Close
Plans from $19/mo
Try Freshsales
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