Freshsales
by Freshworks Inc.
AI-powered CRM for high-velocity sales teams
7.3
/ 10
Overall Score
Freshsales scores 7.3/10 overall. AI-powered CRM for high-velocity sales teams. Best for: SMBs wanting an affordable CRM with AI features. Starting at $11/month. Last verified Mar 24, 2026.
Score Breakdown
How we score →Scores are editorial assessments on a 1–10 scale. Overall score uses a weighted formula: Value (25%), Power (20%), Transparency (20%), Ease (15%), Setup (10%), Migration (10%). Full methodology
Switching Intelligence
Sasanova ExclusiveMigration Difficulty
Implementation Complexity
LowWhat triggers people to switch AWAY
- Need deeper integrations
- Need advanced customization
- Need marketing automation
What blocks people from leaving
- Freshworks suite integration
- AI scoring models trained on your data
- Built-in phone setup
Data Export & Portability
CSV export, REST API
Best For
- SMBs wanting an affordable CRM with AI features
- Teams using other Freshworks products (Freshdesk, Freshchat)
- Sales teams needing built-in phone and chat
Avoid If
- You need the deepest third-party integration ecosystem
- You need advanced marketing automation in the CRM
- You want the most customizable CRM (Salesforce is better)
Features
Pricing
| Plan | Monthly | Annual | Billing | Limits |
|---|---|---|---|---|
| Free | Free | Free | flat | Up to 3 users, contact and account management, built-in chat/email/phone |
| GrowthPopular | $11/mo | $108/yr | per_seat | Visual pipeline, AI contact scoring, sequences, 2,000 bot sessions/mo |
| Pro | $47/mo | $468/yr | per_seat | Multiple pipelines, AI deal insights, sales teams, territory management |
| Enterprise | $71/mo | $708/yr | per_seat | Custom modules, AI forecasting, audit logs, dedicated account manager |
Free tier: Up to 3 users, contact management, built-in chat, email, and phone
Pricing Calculator
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Integrations
Alternatives
Related Comparisons
Freshsales vs HubSpot CRM
Freshsales offers AI-powered lead scoring with built-in phone at $11/seat/mo. HubSpot has a superior free tier and marketing features but costs significantly more for advanced features.
Freshsales vs Pipedrive
Pipedrive wins on visual pipeline UX and marketplace integrations starting at $14/seat/mo. Freshsales counters with built-in phone, AI lead scoring (Freddy), and tighter Freshworks suite integration at $11/seat/mo.
Freshsales vs Salesforce
Salesforce wins on customization depth, ecosystem, and enterprise scale. Freshsales at $11/seat/mo is a fraction of Salesforce's cost and includes built-in phone and AI scoring, making it viable for SMBs that don't need Salesforce-level complexity.
Freshsales vs Zoho CRM
Zoho CRM offers broader functionality with workflow automation, inventory management, and its 50+ app ecosystem at $20/seat/mo. Freshsales at $11/seat/mo is leaner with built-in phone and Freddy AI, better suited for pure sales teams on Freshworks.
Freshsales vs Close
Close at $59/seat/mo includes Power Dialer, Predictive Dialer, and SMS for high-volume outreach teams. Freshsales at $11/seat/mo has built-in phone and AI lead scoring at a fifth of the price, better for teams with lighter calling needs.
Freshsales vs Attio
Freshsales at $11/seat/mo offers AI lead scoring, built-in phone, and Freshworks suite integration for budget-conscious sales teams. Attio at $34/seat/mo targets startups wanting a modern, Notion-like CRM with automatic contact enrichment from email and calendar.
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